Thank you for visiting our Frequently Asked Questions (FAQ) page! We understand that shopping for apparel online can be confusing and uncertain. Therefore, we have compiled a list of the most commonly asked questions, along with detailed answers, to help you have a better shopping experience with us. Here, you will find comprehensive information about sizing, order processing, shipping, payment methods, and more.
At After Hours Clothing, our main objective is to provide you with all the necessary information and support throughout your shopping journey - from browsing our products to receiving your order. We have made every effort to cover all aspects of our products and services, providing you with clarity and transparency. However, if you have any questions that are not listed here, please feel free to reach out to us through our contact page. We are always available to help you with any additional information or support you may need.
Please take a moment to go through the following questions and answers to familiarize yourself with our policies and offerings. We hope that this FAQ section will enhance your shopping experience and enable you to make informed and satisfying purchases.
Q: How do I determine the correct size to order?
A: Most of our shirts, sweaters, and hoodies are designed with a true-to-size unisex fit to cater to a wide range of individuals. Nevertheless, some products (such as leggings and specific apparel) may come in men's or women's variations to accommodate particular body shapes, sizes, and fits.
To help you decide on the correct size, we provide a detailed description of the fit and a comprehensive sizing guide for each piece of apparel on the product page. Please refer to these resources to ensure you select the size that best fits your needs.
Q: How long will it take to receive my order?
A: Most of our products are crafted as per your order to ensure quality and satisfaction. Typically, you can expect your order to arrive within two weeks from the order date. Nevertheless, do not hesitate to contact us, and we will coordinate with our suppliers to provide an Estimated Time of Arrival (ETA).
Q: Is there any provision for free shipping?
A: Yes, we offer free shipping on all orders over $60, ensuring that you receive premium quality without additional shipping costs.
Q: What are the accepted payment methods?
A: We accommodate a variety of payment methods, including American Express, Discover, Visa, Mastercard, and Apple Pay, among others. For larger orders, we also offer payment plans to facilitate a smoother purchasing experience. Please refer to our website's footer for a detailed list of all available payment options.
Q: Can I track the progress of my order?
A: While we coordinate with multiple suppliers to maintain optimal product costs and quality, we understand the importance of keeping you informed about your order status. For inquiries regarding delivery periods and order tracking, please contact us directly, and we'll promptly get back to you with the necessary information.
Q: Will the color of the received product match the website display?
A: We diligently ensure that our product colors are represented as accurately as possible. However, the color displayed on the website and the color of the product received may vary slightly due to differences in screen calibrations and settings across various devices. We recommend reviewing our product descriptions for any additional color information before making a purchase.
Q: How do I stay informed about discounts or promotions?
A: All ongoing discounts and promotions are prominently displayed on our homepage and are also communicated through our email newsletters. Please sign up for our email list to stay up-to-date with the latest offers, new products, and updates.
Q: Is there an option to customize apparel?
A: At the moment, we do not offer customization options for our clothing or accessories, as our focus is on delivering high-quality, ready-to-wear pieces that cater to a wide range of preferences and styles.
Q: How durable is the apparel printing?
A: We prioritize the use of high-quality fabrics and printing techniques to ensure the longevity and vibrancy of our apparel. However, adherence to care instructions is crucial in maintaining the product's quality, fit, and print over time.
Q: How should the clothing be cared for?
A: Each apparel item comes with specific care instructions located in the product description area next to the size chart. Following these instructions will help maintain the quality and durability of your clothing and its print.
Q: What is your return policy?
A: Returns are accepted within 30 days from the receipt date for faulty or damaged items only. The product must be in its original condition, packaging, with all tags attached, and accompanied by the receipt or proof of purchase.
To be eligible for a return, the product must meet the following requirements:
- It must be in the same condition as you received it.
- It must be in its original packaging with all tags attached.
- It must be accompanied by the receipt or proof of purchase.
Please read our detailed returns policy on the website for more information on the return process and eligibility.
Q: Are there any additional product details available?
A: We strive to provide comprehensive product descriptions and sizing guides on each product page. However, if you need more information or have specific queries, feel free to contact us, and we'll be happy to assist you in making an informed purchasing decision.
Q: Are there any additional charges or fees?
A: The total cost, along with any applicable shipping costs, taxes, and fees, is displayed at checkout. There are no hidden charges. However, for any clarifications or specific queries regarding charges, please contact our customer service.
Q: Do you ship internationally?
A: Unfortunately, we do not currently offer international shipping. Please stay up to date on any changes in the future by checking out the website regularly.
Q: How can I reach customer service for more queries?
A: Our dedicated customer service is readily available to assist you with any inquiries or concerns. You can reach out through the contact information provided on our website, and we'll respond as promptly as possible.